Use Cases

Our conversational AI can transform customer and employee experiences across industries. With customizable AI personas and secure integrations, we rapidly tailor solutions to your specific needs.

Seamless Third-Party Integrations:

We provide prebuilt connectors to systems like WhatsApp, Messenger, Salesforce, Slack, and common contact center software for out-of-the-box efficiency gains. Our conversational AI can also integrate via APIs with your proprietary CRM, ERP or other databases and dashboards. This facilitates real-time syncing of preferences, transaction data and interaction history across touchpoints.

Automating Standard Service Queries:

Our AI assistants handle high-volume routine customer service interactions to boost agent productivity and lower costs. Whether it is order status checks, product guides, account updates or returns – we offload the repetitive low-complexity inquiries from staff. This allows agents to focus on relationship-building for VIP clients and complex exception cases best suited for a human touch.

With intuitive self-service and scalable first-line automated resolutions, we alleviate strains from contact center staffing shortages or budget constraints. Our AI automation technology ultimately provides a 5-star experience by ensuring customers get quick precise responses whenever they need it.

Got it, here is the manufacturing and exports use case in a bullet point format for consistency:

Manufacturing & Exports

  • Provide AI assistants for global customer and partner support in localized languages
  • Useful for complex B2B sales with multi-stakeholder alignment needs
  • Scales on-demand order assistance and shipment tracking visibility
  • Delivers real-time guidance on documentation, controls and supply chain

With customizable AI personas for each market, manufacturers can nurture relationships more efficiently. It helps incubate partnerships in emerging regions early on, useful given limited global sales support staff. Overall, it promotes international business revenue growth through faster localized coordination.

Financial Services:

Automate advisors for faster, personalized money guidance:

  • Account onboarding and services signup
  • Portfolio status checks and real-time notifications
  • Personalized investment recommendations
  • Fund transfers, bill payments and expense tracking

By providing an always-available AI financial advisor, banks and wealth management can give clients personalized money guidance instantaneously at lower costs. Useful especially with advisor staff shortages, it scales access to account assistance and intelligent insights for better financial decisions. Customizable by customer segment, it nurtures financial wellbeing through timely, tailored advice.

 

Retail:

Enhance digital shopping with smart product experts:

  • Intuitive pre-purchase product research
  • Real-time order status and delivery updates
  • Post-purchase service requests and returns
  • Personalized cross-sell and upsell offers

With an AI-powered smart shopping assistant, retailers can enhance digital experiences to improve sales. Allowing consumers to get in-the-moment product research, it enables more informed purchasing. Useful with limited store staff bandwidth, it scales on-demand shopping guidance across catalog sizes and busy seasons. Customizable by product categories, it delights shoppers with personalized recommendations that anticipate buying needs.

Higher Education:

Provide an AI teaching assistant for more accessible student guidance:

  • Course guidance for new student onboarding
  • Tutoring and study help for difficult topics
  • Paper reviewing and project feedback
  • Library research and citation assistance
  • Campus event information and logistics

By offering a personalized AI tutor, colleges can provide high-quality supplemental instruction at lower costs for students. It enables affordably scaling peer learning supports, especially useful with limited teaching staff shortages. Customizable by field of study, it helps students succeed academically in a nurturing environment.

The flexible architecture allows reusing core AI capabilities like speech recognition, dialog management and analytics while customizing integrations to your systems and data for a perfect fit.