Privacy Policy:

Effective Date: 1 September 2023

This Privacy Policy describes how ExpertEase AI (“Company,” “we,” “us,” or “our”) collects, uses, and discloses personal and non-personal information when you access and use our chatbot and intelligent assistance services powered by various AI models, including but not limited to LLM and OpenAI. This policy applies to all users of our services, whether located in Australia or globally.


1. Information We Collect:

We may collect various types of information, including:

– Personal Information: Such as name, contact details, and other information voluntarily provided by you.

– Usage Information: Such as interactions with the AI model, queries, and usage patterns (de-identification will apply).

– Technical Information: Such as device information, IP address, browser type, and operating system.


2. How We Use Information:

We use the collected information to:

– Provide and improve our services.

– Personalize user experience and responses from the AI model.

– Respond to inquiries and provide customer support.

– Conduct research and analytics to enhance our offerings.

– Comply with legal obligations and prevent misuse.


3. Disclosure of Information:

We may share information with:

– Legal Authorities: When required by law, court order, or to protect our rights.

User Agreement:

By accessing and using our services, you agree to:

– Use the AI model only for lawful purposes and not engage in any illegal activities.

– Refrain from using the AI model to provide extremely sensitive personal or confidential information.

– Understand that the AI model’s responses are generated based on patterns and data, and should not be considered as high level professional advice.


Disclaimer and Waiver of Damages:

– The AI model’s responses are for informational purposes only and should not replace professional advice.

– The Company disclaims liability for any damages, losses, or claims arising from the use of our services.

– We do not guarantee the accuracy, reliability, or suitability of the AI model’s responses.

– Users waive any claims against the Company for damages, losses, or harm resulting from AI model usage


Changes to the Policies:

We may update our Privacy Policy and User Agreement from time to time. You should review these documents periodically for changes.

If you have any questions or concerns about our policies, please contact us at

By using our services, you acknowledge that you have read, understood, and agreed to our Privacy Policy, User Agreement, Disclaimer, and Waiver of Damages.