Features

ExpertEase AI conversational AI systems offers an enterprise-grade set of capabilities to automate and enhance customer engagements across industries. 

Self-Learning:

At the core, our AI assistants continuously self-improve from new data and conversations without any additional training or programming. Their knowledge expands exponentially over time as they process more information across topics through natural language understanding.

We utilize cutting-edge transformer-based neural networks like Google’s BERT and deep reinforcement learning to power the self-learning. Our proprietary algorithms enable the AI to self-correct when responses do not match user intent. This creates a virtuous cycle where conversations improve pattern recognition, expanding viable dialog trees.

Understanding Self-Learning Chatbots:

At its core, a chatbot is an artificial intelligence (AI) program designed to simulate human-like conversations, enabling interactions via text or voice. Their rise in popularity is evident, especially in business contexts where they are deployed for automating customer service, providing 24/7 assistance, and handling various other tasks.

The Evolution to Self-Learning Chatbots:

Self-learning chatbots, often referred to as AI or intelligent chatbots, represent a leap forward in this technology. They employ machine learning algorithms, continually refining their performance through ongoing use. This means these chatbots learn from each interaction, adapting their responses based on new information they gather.

Beyond Traditional Chatbot Limitations:

Traditional chatbots typically respond to specific keywords or phrases. In contrast, self-learning chatbots harness natural language processing (NLP) and machine learning to grasp the underlying intent of user messages. This ability allows them to offer responses that are not only relevant but also contextually nuanced.

Autonomous Learning and Adaptation:

What sets self-learning chatbots apart is their capacity to improve autonomously, without human intervention. They utilize feedback mechanisms like user ratings and sentiment analysis to evaluate and fine-tune their performance. This adaptive approach enables them to keep pace with evolving user needs and preferences, leading to a significantly enhanced user experience.

Multilingual Conversations:

Our platform provides native support for over 50 languages – enabling you to reach global audiences more effectively. Our assistants may comprehend regional dialects, local terminology and can articulate responses with culturally-appropriate etiquettes.

We optimize model architecture for textual or vocal inputs. Built-in anti-bias techniques also ensure more uniform quality regardless of gender, accents or background of speakers. 

Omni-Channel Deployment:

The AI can be deployed across web, mobile apps, messaging platforms, voice assistants, IoT devices or in-person kiosks for a seamless experience. Users can switch contexts across channels without losing conversation memory or needing to repeat preferences.

Lifelike Avatars:

For humanized face-to-face engagements, our video animation technology generates lifelike visual avatar assistants using just a photo or a short video. Complete with accurate lip-synching, micro-expressions and gestures – making it seamlessly natural.