EXPERTEASE AI TERMS AND CONDITIONS
Service Provider: ExpertEase AI / Quantum Pulse Pty Ltd
ABN: 78 671 001 675
Address: Level 3, 97 Pirie Street, Adelaide, South Australia 5000
Website: https://experteaseai.com
Contact: https://experteaseai.com/contact-us
Effective Date: 21 June 2025
Last Updated: 07 July 2026
AGREEMENT TO TERMS
THESE TERMS AND CONDITIONS (the “Agreement”) GOVERN YOUR RECEIPT, ACCESS TO, AND USE OF THE SERVICES PROVIDED BY EXPERTEASE AI / QUANTUM PULSE PTY LTD (“ExpertEase AI”). BY (A) PURCHASING ACCESS TO THE SERVICE THROUGH AN ONLINE ORDERING PROCESS THAT REFERENCES THIS AGREEMENT, (B) SIGNING UP FOR A FREE OR PAID ACCESS PLAN FOR THE SERVICE VIA A PLATFORM THAT REFERENCES THIS AGREEMENT, OR (C) CLICKING A BOX INDICATING ACCEPTANCE, YOU AGREE TO BE BOUND BY THE TERMS OF THIS AGREEMENT.
THE INDIVIDUAL ACCEPTING THIS AGREEMENT DOES SO ON BEHALF OF A COMPANY OR OTHER LEGAL ENTITY (“Customer”); SUCH INDIVIDUAL REPRESENTS AND WARRANTS THAT THEY HAVE THE AUTHORITY TO BIND SUCH ENTITY AND ITS AFFILIATES TO THIS AGREEMENT. IF THE INDIVIDUAL ACCEPTING THIS AGREEMENT DOES NOT HAVE SUCH AUTHORITY, OR IF THE ENTITY DOES NOT AGREE WITH THESE TERMS AND CONDITIONS, SUCH INDIVIDUAL MUST NOT ACCEPT THIS AGREEMENT AND MAY NOT USE THE SERVICES.
1. THE SERVICE
1.1 Service Description
ExpertEase AI owns and provides a cloud-based artificial intelligence service offering autonomous AI agents for customer support, sales, training, onboarding, and user engagement (the “Service”). The Service includes:
- No-code AI chatbot builder
- Voice AI for call automation
- Edge AI deployment options
- Multi-channel deployment capabilities
- Enterprise knowledge integration
- Custom AI automation workflows
Anything the Customer (including Users) configures, customises, uploads, or otherwise utilises through the Service is considered a “User Submission.” Customer is solely responsible for all User Submissions it contributes to the Service. The Service may include templates, scripts, documentation, and other materials that assist Customer in using the Service (“ExpertEase AI Content”).
ExpertEase AI has adopted the Australian Government’s Voluntary AI Safety Standard. Details of our AI safety and governance approach are published at experteaseai.com/trust/ai-safety.
1.2 Customer’s Subscription
Subject to the terms of this Agreement, Customer may purchase a subscription to, and has the right to access and use, the Service as specified in one or more ordering screens agreed upon by the parties through ExpertEase AI’s website or service portal that reference this Agreement (“Order(s)”). All subscriptions are for the period described in the applicable Order (“Subscription Period”). Use of and access to the Service is permitted only for individuals authorised by the Customer and solely for Customer’s own internal business purposes (“Users”).
1.3 ExpertEase AI’s Ownership
ExpertEase AI owns the Service, Software, ExpertEase AI Content, Documentation, and anything else provided by ExpertEase AI to the Customer (collectively, the “ExpertEase AI Materials”). ExpertEase AI retains all rights, title, and interest (including all intellectual property rights) in and to the ExpertEase AI Materials, all related and underlying technology, and any updates, enhancements, modifications, or fixes thereto. No implied licences are granted under this Agreement.
1.4 Permissions and Affiliates
The Customer may provide access to the Service to its Affiliates, in which case all rights granted and obligations incurred under this Agreement shall extend to such Affiliates. The Customer represents and warrants it is fully responsible for any breaches of this Agreement by its Affiliates. An “Affiliate” means any entity directly or indirectly controlling, controlled by, or under common control with that party.
2. RESTRICTIONS
2.1 Customer’s Responsibilities
The Customer is responsible for all activity on its account and those of its Users, except where such activity results from unauthorised access due to vulnerabilities in the Service itself. The Customer will ensure its Users comply with the obligations and restrictions in this Agreement.
Where Customer deploys a digital employee that interacts with its own end-users, Customer is responsible for informing those end-users that they are interacting with an AI system, in accordance with applicable privacy laws and the Australian Government’s Voluntary AI Safety Standard.
Where Customer deploys Voice AI capabilities, Customer is responsible for ensuring that all applicable consent, disclosure, and recording notification requirements under relevant Australian federal and state legislation are met before recording or processing voice conversations. Where Customer has enabled voice recording through the Service, consent is collected from end-users at the point of interaction. Customers may configure recording preferences, including disabling recordings, through their account dashboard at any time.
Where Customer uses the Service to send outbound SMS messages or initiate outbound voice calls, Customer is solely responsible for compliance with the Spam Act 2003, the Do Not Call Register Act 2006, the Telecommunications Consumer Protections Code, and any rules issued by the Australian Communications and Media Authority (ACMA), including the SMS Sender ID Register requirements. Customers who send branded SMS messages using alphanumeric Sender IDs must ensure their Sender ID is registered in accordance with ACMA rules. ExpertEase AI is registered with the ACMA SMS Sender ID Register for its own communications. Customers are required to provide accurate business information and to use the Service only in a manner that complies with applicable ACMA and carrier requirements.
2.2 Use Restrictions
The Customer agrees not to, and not to permit Users or third parties to:
- Modify, translate, copy, or create derivative works based on the Service
- Reverse engineer, decompile, or attempt to discover source code, except as permitted by Australian law
- Sublicense, sell, rent, lease, distribute, or otherwise commercially exploit the Service
- Remove proprietary notices from the Service
- Use the Service in violation of Australian or applicable international laws
- Attempt unauthorised access to or disrupt the Service
- Use the Service to support products competitive to ExpertEase AI
- Test the Service’s vulnerability without authorisation
2.3 API Access Restrictions
ExpertEase AI may provide access to APIs as part of the Service. ExpertEase AI reserves the right to set and enforce usage limits on the APIs, and the Customer agrees to comply with such limits.
3. THIRD-PARTY SERVICES
The Service may interface with third-party products, services, or applications (“Third-Party Services”). Customers may utilise these Third-Party Services in conjunction with our Service. ExpertEase AI does not endorse any Third-Party Services and expressly disclaims all representations and warranties concerning Third-Party Services. The use of Third-Party Services is at the customer’s own risk. A complete and current list of third-party sub-processors engaged by ExpertEase AI, including their purpose and data processing location, is maintained at experteaseai.com/trust/subprocessors.
4. FINANCIAL TERMS
4.1 Fees and Pricing
Customers are required to pay for access to and use of the Service as detailed in the applicable order (“Fees”). All Fees will be charged in United States Dollars (USD) unless otherwise specified or agreed in writing.
Australian Customers: All prices displayed include Goods and Services Tax (GST) where applicable. GST will be calculated at the current rate of 10% and included in the final price. Australian customers may pay by credit card via our payment processor or by electronic funds transfer (EFT) to ExpertEase AI’s Australian bank account. EFT payment details are available on request from support@experteaseai.com.
International Customers: Prices are quoted in USD excluding any applicable local taxes. Customers are responsible for any local taxes, duties, or charges that may apply in their jurisdiction.
Payment obligations are non-cancellable and, except as explicitly stated in this Agreement, Fees are non-refundable.
4.2 Payment
ExpertEase AI, either directly or through its third-party payment processor (“Payment Processor”), will bill the customer for the Fees using the credit card, bank transfer, or other payment information provided. It is the customer’s responsibility to ensure that ExpertEase AI has current and accurate payment information.
4.3 Taxes
Australian Customers: GST is included in all quoted prices. ExpertEase AI will provide tax invoices in accordance with Australian taxation requirements.
International Customers: Fees do not include any taxes, levies, duties, or similar governmental assessments imposed by any jurisdiction outside Australia. Customers are responsible for paying all such taxes unless they provide ExpertEase AI with a valid tax exemption certificate.
4.4 Failure to Pay
If a customer fails to pay any Fees when due, ExpertEase AI may suspend access to the Service until overdue amounts are paid. If a customer believes they have been incorrectly billed, they must contact ExpertEase AI within sixty (60) days from the billing statement to request an adjustment.
5. TERM AND TERMINATION
5.1 Agreement Term and Renewals
Subscriptions commence on the start date specified on the applicable Order and continue for the Subscription Period. This Agreement takes effect on the first day of the Subscription Period and remains effective for the duration stated, including any renewals.
Customers may opt not to renew by notifying ExpertEase AI at support@experteaseai.com or through their account settings. If a Customer cancels or chooses not to renew their paid subscription, the subscription will automatically be downgraded to a free version with reduced features (“Free Version”).
5.2 Termination
Either party may terminate this Agreement with written notice if the other party materially breaches this Agreement and such breach is not cured within thirty (30) days after receipt of notice. ExpertEase AI may terminate access to the Free Version at any time upon notice.
ExpertEase AI reserves the right to suspend or delete any account at its sole discretion, including accounts that appear inactive, dormant, or that ExpertEase AI reasonably believes were not created for legitimate use of the Service.
5.3 Effect of Termination
Upon termination, all rights and licences granted by ExpertEase AI will cease immediately, and the Customer will lose access to the Service. Within thirty (30) days of termination, upon request, ExpertEase AI will delete the Customer’s User Information, including passwords, files, and submissions, unless required to be retained by law.
6. DATA PROTECTION AND PRIVACY
6.1 Data Protection Commitment
ExpertEase AI treats all Customer data as confidential and implements enterprise-grade security measures. All customer data is stored and processed within Australia by default, on Microsoft Azure’s Australian regions (Sydney and Melbourne), unless alternative arrangements are agreed in writing.
6.2 Privacy Compliance
ExpertEase AI maintains compliance with the Privacy Act 1988 (Cth) and Australian Privacy Principles. Our security program is aligned with ISO/IEC 27001 principles, delivered on Microsoft Azure infrastructure certified to ISO/IEC 27001 and SOC 2. ExpertEase AI’s own ISO 27001 certification is on our roadmap. Full details of our security architecture, sub-processors, and AI safety governance are published at experteaseai.com/trust.
6.3 Data Ownership
Customers retain full ownership and control of their data. ExpertEase AI acts as the data processor providing secure hosting and AI services on the Customer’s behalf.
7. WARRANTIES AND DISCLAIMERS
7.1 Customer Warranties
Customers represent and warrant that:
- All User Submissions comply with all applicable laws, rules, and regulations
- They have obtained all necessary consents for data processing
- They hold all necessary rights, licences, and permissions to upload, process, and use all User Submissions within the Service, and that doing so does not infringe the intellectual property rights of any third party
7.2 Warranty Disclaimer
EXCEPT AS EXPRESSLY STATED HEREIN, THE SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT ANY WARRANTIES OF ANY KIND. EXPERTEASE AI EXPRESSLY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
The Service uses artificial intelligence to generate responses. AI-generated outputs may be inaccurate, incomplete, or unsuitable for specific purposes. ExpertEase AI makes no warranty as to the accuracy, reliability, or fitness of AI-generated content for any particular use. Customer is solely responsible for reviewing, validating, and determining the appropriateness of AI-generated content before relying on it or making it available to end-users.
ExpertEase AI does not warrant that the Services will be uninterrupted, timely, secure, or error-free.
Nothing in this Agreement excludes, restricts, or modifies any right or remedy, or any guarantee, warranty, or other term or condition, implied or imposed by the Australian Consumer Law where it would be unlawful to do so.
8. LIMITATION OF LIABILITY
NOTWITHSTANDING ANY PROVISION TO THE CONTRARY, EXPERTEASE AI WILL NOT BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL DAMAGES, OR DAMAGES BASED ON LOST REVENUES OR PROFITS, LOSS OF BUSINESS OR GOODWILL, DATA CORRUPTION, OR SYSTEM FAILURES, REGARDLESS OF THE LEGAL THEORY.
EXPERTEASE AI’S TOTAL LIABILITY WILL NOT EXCEED THE TOTAL FEES PAID OR PAYABLE BY THE CUSTOMER FOR THE SERVICE DURING THE TWELVE (12) MONTHS PRIOR TO THE CLAIM. THESE LIMITATIONS APPLY REGARDLESS OF WHETHER EXPERTEASE AI HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
ExpertEase AI is not liable for any regulatory penalties, fines, or sanctions imposed on Customer arising from Customer’s use of the Service, including Customer’s failure to comply with sector-specific obligations.
9. CONFIDENTIALITY
9.1 Definition
Each party recognises that the other party may share business, technical, or financial information that is reasonably considered confidential (“Confidential Information”). For ExpertEase AI, this includes non-public details about features, functionality, and performance. For Customers, this comprises User Information and User Submissions.
9.2 Protection
The Receiving Party must protect Confidential Information with at least the same degree of care used for its own similar information, restrict access to authorised personnel only, and not disclose to third parties without prior written consent.
10. INDEMNIFICATION
Customer agrees to indemnify and hold ExpertEase AI harmless from any claims, damages, liabilities, and expenses arising from Customer’s use of the Services or violation of these Terms, except where such claims arise from ExpertEase AI’s negligence or wilful misconduct.
11. GENERAL TERMS
11.1 Governing Law and Jurisdiction
This Agreement is governed by the laws of South Australia, Australia, excluding conflict of laws principles. Any disputes arising under this Agreement will be resolved in the courts of South Australia, to which both parties consent to jurisdiction and venue.
11.2 Force Majeure
ExpertEase AI shall not be liable for any failure or delay in performing obligations caused by events beyond its reasonable control, including natural disasters, wars, terrorism, or government actions.
11.3 Changes to Terms
ExpertEase AI may modify the terms of this Agreement, provided that Customers are notified at least thirty (30) days before such changes take effect, with changes posted on the ExpertEase AI website.
11.4 Relationship of Parties
This Agreement does not create a partnership, franchise, joint venture, agency, or employment relationship. Both parties are independent contractors.
11.5 Severability
If any provision is found unlawful or unenforceable, it will be modified to the minimum extent necessary whilst the remaining provisions continue in full effect.
11.6 Assignment
Neither party may assign rights or obligations without the other party’s written consent, except that ExpertEase AI may do so in cases of mergers, acquisitions, or sales of substantially all assets.
11.7 Entire Agreement
This Agreement, including any referenced documents and Orders, constitutes the full agreement between the parties, superseding all prior discussions and agreements.
CONTACT INFORMATION
ExpertEase AI / Quantum Pulse Pty Ltd Level 3, 97 Pirie Street, Adelaide, South Australia 5000 Email: https://experteaseai.com/contact-us Website: https://experteaseai.com
ACKNOWLEDGMENT
By creating an account with ExpertEase AI, you acknowledge that you have read and understood these terms, agree to be bound by this Agreement, and have authority to enter this Agreement on behalf of your organisation.
Document Version: July2026-2 Last Updated: July 2026
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