AI Voice Agent for Aged Care Providers — Compassionate Phone Automation Built for Australia
ExpertEase AI delivers a dedicated aged care AI phone agent that answers family calls, manages assessment bookings, handles participant enquiries, and updates Sandwai in real time — 24 hours a day, 7 days a week. Deployed in 60 seconds. 100% Australian data residency.
- 100% Australian Data Residency
- Deploy in 60 Seconds
- 24/7 Voice Coverage
- Sandwai-Ready
What Is an AI Voice Agent for Aged Care Providers?
Family members calling an aged care facility are often having one of the most emotionally significant conversations of their lives. An AI voice agent for aged care providers is built to handle that with care — not with a cold IVR menu, but with natural, intelligent conversation that captures the right information and connects callers to the right outcome.
ExpertEase AI voice agents are trained on your specific services, staff directory, assessment processes, and pricing. When a family calls about a residential placement, a home care package, or a Support at Home transition — the AI guides the conversation, updates Sandwai in real time, and books the right next step automatically.
No missed calls. No after-hours voicemail black holes. No family left waiting until Monday morning.
Aged Care AI Phone Automation That Actually Works
Family Enquiry Handling 24/7
Whether a family calls at 2pm or 2am, your aged care AI phone agent responds immediately. It captures caller details, explains your services and availability, answers common questions about home care packages and residential care, and books the right next step — without a human picking up.
Assessment Booking Automation
AI for aged care assessment booking means families can schedule My Aged Care assessments, ACAT consultations, and support reviews via phone — without waiting for office hours. The AI checks availability, confirms the booking, and logs everything directly to Sandwai.
Support Worker Communication
Your AI voice agent handles inbound support worker calls too — shift confirmations, schedule queries, cancellation notifications, and leave requests — updating your rostering system automatically so coordinators only deal with genuine exceptions.
What Your Aged Care AI Receptionist Can Handle
Your ExpertEase AI voice agent manages more than enquiries — it executes the actions that follow. Every call results in a record updated, a booking confirmed, or a coordinator notified.
- Inbound family enquiries about residential care, home care packages, and respite
- My Aged Care referral intake and ACAT pre-assessment information collection
- Support at Home (SaH) transition enquiries and eligibility pre-screening
- After-hours escalation routing for urgent resident welfare concerns
- SMS and email follow-up to callers after every interaction
- Multilingual call handling — Mandarin, Cantonese, Vietnamese, Greek, Italian and more
- All interactions logged and synced to Sandwai in real time — no double entry
Connecting your phone line is simple. You have three options:
- Get a new Australian number through ExpertEase AI — all states and mobile numbers available
- Transfer your existing business number — participants keep calling the same number they already know
- Activate call forwarding from your current number to your ExpertEase AI line — live in minutes, zero downtime
How ExpertEase AI Voice Works for Aged Care Providers
Step 1 — Describe Your Agent
Using Speak-to-Deploy, describe your agent in plain English: “Answer family enquiry calls, collect care needs, book ACAT assessments, update Sandwai.” Done.
Step 2 — Connect Sandwai & Your Stack
We integrate with Sandwai, your calendar, referral systems, and any other tools. No complex IT work — connection takes minutes.
Step 3 — Train on Your Facility's Knowledge
Upload your service catalogue, pricing, staff directory, FAQ documents, and assessment processes. Your AI learns your specific organisation — not a generic aged care script.
Step 4 — Go Live
Activate on your phone system, website, WhatsApp, and SMS. Your AI voice agent for aged care providers Australia is live and handling calls immediately.
Built for Every Stage of the Aged Care Journey
Home Care Packages (HCP)
Answer package enquiries, explain Level 1–4 services, guide families through the My Aged Care registration process — 24/7.
Residential Aged Care
Handle placement enquiries, availability questions, and facility tour bookings without receptionist involvement.
Support at Home Transitions
Guide families through the new Support at Home model, explain the shift from HCP, and book assessment consultations automatically.
CHSP Enquiries
Handle Commonwealth Home Support Programme referrals, explain service eligibility, and route to the right regional coordinator.
After-Hours Family Support
Capture urgent welfare concerns, provide reassurance, and escalate to on-call coordinators where required — any hour, any day.
After-Hours Family Support
Capture urgent welfare concerns, provide reassurance, and escalate to on-call coordinators where required — any hour, any day.
Australian-Hosted AI for Aged Care Compliance
The aged care sector operates under the Aged Care Quality and Safety Commission, the Aged Care Act 1997, and the Australian Privacy Principles. Every piece of resident and family data handled by ExpertEase AI stays on Australian soil — processed and stored on Microsoft Azure Australia East.
ExpertEase AI is IRAP-aligned, Privacy Act 1988 compliant, and built with full audit trail capability — so your organisation can demonstrate data sovereignty to regulators, families, and funding bodies on demand.
Why NDIS Providers Choose ExpertEase AI
Speak-to-Deploy Technology
Build your aged care AI voice agent by describing it in plain English. No developers. No complex setup. Live in 60 seconds.
True Sandwai Integration
Not just a connector — our AI reads, writes, and triggers workflows inside Sandwai during live calls. Full bidirectional integration.
Sovereign & Compliant
100% onshore. IRAP-aligned. Aged Care Quality Standards aware. Built for Australian operators, not adapted from a US product.
Compassionate by Design
Our AI is trained to handle emotionally sensitive calls — family distress, urgent welfare concerns — with appropriate tone, routing, and escalation at every step.
AI Voice Agent for Aged Care Providers — Your Questions Answered
Yes. ExpertEase AI is specifically trained on aged care conversation patterns — including sensitive topics like dementia care, end-of-life planning, and family distress. The AI knows when to answer, when to escalate, and always maintains a calm, empathetic tone. Escalation rules are fully configurable by your clinical and operations team.
Absolutely. Sandwai is a core integration. The AI reads and updates client records, triggers workflows, books assessments, and logs every interaction in Sandwai during the call — no manual data entry required.
ExpertEase AI is Australian-hosted on Microsoft Azure Australia East, IRAP-aligned, and Privacy Act 1988 compliant. We provide full audit trails to support your compliance obligations as a provider.
Yes. ExpertEase AI supports multilingual voice interactions — particularly important for Australia's aged care sector where many families speak Mandarin, Cantonese, Vietnamese, Greek, Italian, and other community languages.
No. You can get a new Australian number through ExpertEase AI (all states and mobile numbers available), transfer your existing number, or simply activate call forwarding from your current line — your families keep calling the same number they always have.
Start Answering Every Family Call — Automatically
Aged care families deserve an immediate, knowledgeable response — every time they call, at any hour. Deploy your ExpertEase AI voice agent for aged care providers today.